Ranger RCI Warranty

The following Ranger Communications, Inc.'s products are covered by a 1 Year limited warranty:

Commercial - Business Band Products: All Models.
Voyager Rural Telephony Band Products: All Models.

The following current Ranger products are covered by a 2 Year limited warranty:

Amateur Radio Products: RCI-2950DX, RCI-2970DX, RCI-2980WX, RCI-2985DX, RCI-2990DX, RCI-2995DX, RCI-5054DX, RCI-5054DX-100, RCI-6300FHP, RCI-6300F-25, RCI-6300FTB, RCI-6300-F150, RCI-6900FHP, RCI-6900F-25, RCI-6900FHP, RCI-6900F-150, VR-9000. SS-3900, SS-39000GHP American Spirit. VX-38, VX-68..

Citizens Band Products: TR-100 Series, TR-296 ( all Models ), TR-396F, TR-696F, TR-696F SSB, All TR-900 Series, VX-129cn.

1. "Limited" means that Ranger will repair problems that are caused by factory defects, only for the above mentioned products and time limit, at no charge. Work performed by qualified technicians which did not cause any damage to the radio will not void the warranty. Problems or damage caused by unqualified or misinformed technicians, operator abuse or other miscellaneous actions may be able to be repaired, but there will be a charge. This warranty is also limited to the radio only.

2. Generally, if the warranty sticker is removed or cut, the radio is considered to be "Void of Warranty". However, Ranger policy is to be as lenient as Ranger can, and to take this into consideration. Ranger will usually repair the radio - under warranty - if no abuse or misuse is found. Radios that have parts removed, cut or clipped, or the PCB is found to have been "butchered" will not be repaired under warranty. Radios that have been modified will be returned to the original FCC type acceptance condition.

3. Radios sent in for repair under warranty, must have a dated proof of purchase enclosed.

**********ANY RCI-1000 SERIES, RCI-7100 AND ALL MARINE RADIO REPAIRS, IN-WARRANTY, SHOULD BE SENT TO RANGER COMMUNICATIONS BY FOLLOWING THE DIRECTIONS BELOW. FOR OUT OF WARRANTY REPAIRS ON THESE ITEMS, RANGER WILL CALL YOU WITH A REPAIR ESTIMATE FOR APPROVAL.**********

4. For in-warranty repair, please follow the directions below (As many radios arrive without an explanation of the problem and/or even sender's name and address):

• 1.   Attach a letter to the radio being returned with detailed explanation of the problems you are having. The more information you can give Ranger technicians, the quicker the turnaround time. Please remember to include your return address and phone number. Place the letter on top of the radio.
  2.   If the radio is covered under warranty, you must enclose a copy of your receipt or proof of purchase - warranty covers manufacturers defects only. Radios that are under warranty will be repaired or replaced and shipped to you at no charge.
  3.   Carefully pack radio in suitable size box - shipping a radio safely to Ranger is the shipper's responsibility. Pay the shipping and insurance charges (shipping charges and insurance to Ranger are not covered by Ranger warranty.)

  4.   Using UPS or RPS, ship radio to:
       Ranger Communications,
       ATTN: Service Department,
       401 W. 35th Street, Suite B,
       National City,  CA.,  91950.
  

5. Ranger will perform the necessary repairs as quickly as possible and return the radio back to you with prepaid shipping.

NOTE:

Ranger Communications, Inc. does not offer any other "Factory Authorized Repair Centers" except for the National City office. Any "Repair Center " claiming to be an authorized warranty repair center for Ranger is misquoting their position with Ranger. At the present, the turn around time is approximately 2 weeks, not including the shipping time.
There are, however, many technicians throughout the US who are knowledgeable and able to repair most of the problems which may occur, at a reasonable expense. If it is a minor problem, you may feel that the time away from your radio is not worth the "free repair" and option for this choice.

NOTE:
Ranger is closed Saturday, Sunday, and Holidays.

 

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