Galaxy Warranty

  • All Galaxy model numbers begin with the letters "DX" and are covered by Galaxy Limited Two Year Parts and Labor Warranty.
  • "Limited" means that Galaxy will repair problems caused by factory defects or normal use at no charge. Work performed by qualified technicians which did not cause any damage to the radio will not void the warranty and will be left intact. Problems caused by unqualified technicians, operator abuse or other miscellaneous catastrophes can also be repaired, but there will be a charge.
  • The warranty period begins when the radio is first purchased. However, in the event that the dated sales receipt has been lost or the radio was purchased used, Galaxy radios are still covered for 26 months from the date of manufacture based on the serial number. Galaxy warranty comes with the radio and remains valid even if you sell the radio to someone else. Factory refurbished radios are distinguished from new radios by using the letter "R" as the first character of the serial number and are also covered by this warranty.
  • There are no off-site "Factory Authorized" service centers for Galaxy "DX" models. All warranty work must be done at Galaxy's facility. For maximum convenience, these radios may be shipped directly to Galaxy for repair after obtaining a Repair Authorization Number (RAN). This RAN may be obtained from Galaxy website or by calling Galaxy Service Department at 760-480-8800 between 10am and 5pm Pacific Time. Be sure to have a pen an paper ready along with the serial number of your radio before calling. Galaxy will give you the RAN and Galaxy shipping address over the phone. The RAN must be written below your return address on the outside of the shipping box. Boxes which arrive without an RAN will be refused, and the shipping company will return the unopened box to you.
  • When you send your radio, please include a copy of the sales receipt and a note with a detailed description of the symptoms, especially if they are intermittent. This will help Galaxy technicians locate the problem so you don't waste time sending the radio back and forth. If possible, please include a daytime phone number in case Galaxy technicians have any questions. Do not send your bracket, power cord or microphone unless asked for these items during your phone conversation.
  • You are responsible for getting the radio safely to Galaxy. (Galaxy suggests using United Parcel Service -- UPS.) You must pay to ship the radio to Galaxy, and Galaxy will pay to ship the radio back to you. Since Galaxy uses UPS and they do not ship to Post Office boxes, please provide Galaxy with a street address for the return of your radio. Be sure to print clearly.
  • Galaxy appreciates your choosing a Galaxy radio and Galaxy will make every effort to get you back on the air as soon as possible.
Repair Information
A Repair Authorization Number is required before sending a repair to Galaxy. Please call Galaxy at 760-480-8800 between 10am and 5pm Pacific Time or follow the link below to request a number:
Unfortunately, there are no off-site "Factory Authorized" Galaxy service centers, and although Galaxy is more than happy to repair your radio at Galaxy facility, it may be several weeks (counting shipping time) before you and your radio are reunited. There are, however, many technicians across the country who are more than able to repair most of the problems which may occur. Therefore, Galaxy is currently updating Galaxy radio parts list to include over 300 different replacement parts, giving you the option of taking your radio to a local technician. Sometimes time means more than money, and a free repair just isn't worth waiting for.

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